Retail businesses with multiple sales channels including e-commerce applications have inventory and order quantity information distributed over multiple systems. The availability of the information also depends on the way these systems have been implemented. Success of excess inventory identification strategies depends on organization’s ability to view the consolidated information.

There are no standards for interfacing with different auction sites, and those interfaces that are available range from handful of web services to hundreds of APIs. Thus any solution that is devised have to be flexible to allow integration with multiple business models that are available with many auction sites.

Professional Access SOA model provides a Web services layer for integration with eBay, Ubid etc. ATG’s web services have been effectively used to achieve a seamless integration for Listing, Auction Support, Post Auction fulfillment support and Client Profile Collection. Our SOA model provides a high degree of abstraction.

Professional Access SOA model provides a Web services layer for integration with eBay, Ubid etc. ATG’s web services have been effectively used to achieve a seamless integration for Listing, Auction Support, Post Auction fulfillment support and Client Profile Collection. Our SOA model provides a high degree of abstraction.

Retail businesses with multiple sales channels including e-commerce applications have a pressing need to provide a unified Customer Service experience. Bringing together the multiple sales channel information has been a challenge in increasing the productivity of the Call centers.

Most of the new generation CRM products offer sophisticated features for Customer Service Application such as smart search capability, complete view of Customer interaction, Consolidated Customer Account information etc. Many organizations have been using such sophisticated CRM applications in other areas and would like to extend it to cover the call center needs across all sales channels.

Soon after implementing the ATG commerce platform, organizations need to roll out a customer service application that can access information from ATG repositories as well as from other fulfillment applications. ATG provides a CSR module, which most users extend to meet their needs.

ATG 6.2 release provides Web Services that enables easier integration with other CRM solutions.

With a mix of many custom legacy applications and ERP implementations on one hand, different sales channels and fulfillment systems on the other, the CRM integration can substantially vary in complexity. Need for flexibility to allow any of these systems to be replaced with a newer system makes elaborate messaging systems obsolete.

Professional Access has taken leadership in establishing a SOA model to integrate and unify your multiple sales channels to bridge the information flow between order processing systems and your fulfillment systems.