Professional Access

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	Retail Solutions - e-Commerce

	Back-Office Integration

	Revenue from e-commerce is growing at a faster rate than any other channel for retailers today. But the success of your e-commerce operation depends on how well your business can support all your customers – regardless of which channel they choose.

	That’s because more and more customers have come to expect the same level of service across all of a retailer’s channels. They want to use promotions they received in a paper catalog on the same company’s web site, or return items they bought online at a physical store. They want to call customer service without having to wait for the call center representative to check different systems for an order history. All of this requires precise integration of data, reliable connection of systems and the realignment of processes.

	Professional Access advises any client to approach integration issues carefully, starting with customer requirements. From there, requirements can be grouped by function, and mapped to integration requirements. Then a design assessment can begin, analyzing available technologies, performance requirements, error handling, monitoring, etc. Once the client can support the design approach, test cases are agreed to, and construction can begin. It’s a methodical approach, but nothing less will do. Every company is different, and when it comes to integrating systems, nothing can substitute for getting the job right.